Amazon ไม่ใช่ที่ที่ดีที่สุดในการซื้อที่นอนในวัน Prime Day-นี่คือเหตุผลที่

Why you shouldn’t buy a mattress from Amazon

Most leading mattress companies don’t want to sell their mattresses at Amazon. Fact. They have to give the retailer a cut, and it’s an extra logistical challenge to have a third-party sell stock of a product that now tends to comes with extended return periods and warranties (which the manufacturer is responsible for). Here’s why we wouldn’t buy a mattress from Amazon…  

1.  Amazon’s retu rns policy is confusing

Any item that’s eligible for Amazon Prime, or sold and shipped via Amazon-rather than a third-party seller-is subject to Amazon’s return policies, not those of the manufacturer. So why does this matter?

Well, firstly, Amazon’s return policy isn’t as generous as those offered by many manufacturers; and secondly, it’s confusing. On the Amazon.com Return Policy page, the retailer says:

• You can request a return or refund for any reason within 100 days of receipt of shipment.
• We accept the return of mattresses that are unopened and in thei r original packaging.
• Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
• Contact the manufacturer directly for product registration and warranty-related information.

According to this, if you’ve unboxed and expanded your mattress, Amazon will refund you-but won’t accept the return. You need to sleep on a mattress to know whether it’s right, though. That’s why all the best mattress brands offer at least a 100-day risk-free sleep trial and free returns within that time.

We spoke to an Amazon.com representative to confirm the retailer’s mattress return policy, using the Nectar mattress as an example, and, confusingly, they gave us different information again. We were told the item has a return window of 30 days from the date of purchase, and that a”returnless refund isn’t available”. That’s an adequate policy, but it differs from the official information on the site and doesn’t instil confidence.

A word on mattress returns: many sleep trials require you to have slept on the mattress for at least 21 days before returning it. That’s because it can take up to three weeks for your body to adjust to a new mattress, particularly if your old mattress was giving substandard support.

Amazon’s 30-day return window does, therefore, give you enough time to decide whether a mattress really is right or wrong for you-but it isn’t anywhere near as good as the 100-night trial offered by most leading mattress brands. (And in the case of Nectar, falls well short of the 365-night refund and return window.) 

2. Sleep trial and warranty

Speaking of those sleep trials, many are still promoted on the Amazon mattress listings-but are they still valid? What if you bought a Nectar mattress and decided it wasn’t right after six months? That would fall outside Amazon’s 30-day returns policy, but within Nectar’s 365-night version…

According to Amazon, the sleep trial is provided by the manufacturer-ditto the warranty-so both will be honored, but you need to contact them (not Amazon). Crucially, you’ll need to register the mattress on the manufacturer’s database after buying it for the sleep trial and warranty to be honored.

There are a number of complaints in Amazon’s mattress listings from customers claiming to have been told by the manufacturer that their sleep trial and warranty won’t be honored on Amazon purchases. So if you do buy through Amazon, register your mattress with the manufacturer as soon as you can. And honestly? For this reason alone we’d skip the hassle and buy directly from the manufacturer.

3. Amazon’s mattress deals aren’t usually better

Amazon doesn’t have a vast selection of Prime Day deals on mattresses-and it has even fewer exclusive offers on the site. This is particularly true of mid and higher-range mattresses: you can nearly always get the same offer directly from the manufacturer, where you’re also guaranteed to be eligible for the full trial period, refund and warranty. So for better mattress deal choice, and better benefits, we’d recommend buying a mattress directly from a manufacturer.

As mentioned, there are a few exceptions. Prime Day is good for budget mattresses, which rarely offer the same additional benefits in terms of risk-free sleep trials and extended warranties anyway.

In the US, there’s a 30% discount on the Zinus Green Tea Memory Foam mattress-that’s one of the best mattresses you can buy under $300 and it’s just cheaper than it was on Black Friday, starting from $133.94 (was $200) for the thinnest six-inch size (versus $144 back in November). We wouldn’t recommend anything thinner than 10 inches for an adult bed, but there are also discounts on the 8, 10 and 12-inch versions of that mattress too.

The best offer is this 20% discount on the Casper Original Hybrid mattress, for example. There’s only 15% off on the Casper website at the moment, and it’s also a bigger price drop than we saw on Black Friday. Prices now start from $1,036 for a queen size, down from $1,295.

If you’re buying a mattress through Amazon today though, just make sure you register it with the manufacturer as soon as you can to activate the sleep trial and register your warrantee.