Comment réparer l’erreur DNS_PROBE_FINISHED_NXDOMAIN (Guide complet)

11. Exécutez l’utilitaire de résolution des problèmes de connexion Internet

Windows 10 est livré avec un outil de dépannage interne pour résoudre les problèmes de connexion Internet courants. Cela vaut la peine d’être essayé si vous recherchez un moyen rapide et simple de résoudre l’erreur DNS_PROBE_FINISHED_NXDOMAIN dans votre navigateur Web basé sur Chromium.

1. Appuyez sur la touche Gagner , recherchez Paramètres et ouvrez cette application
2. Sélectionnez Mise à jour et sécurité
3. Aller à Dépanner sur la gauche
4. Cliquez sur Outils de dépannage supplémentaires
5. Sélectionnez Connexions Internet et cliquez sur Exécuter l’utilitaire de résolution des problèmes
6. Follow the on-screen steps and apply any fixes. You might be asked to restart your computer
7. Open the web browser and try to access a domain

12. Turn off Chrome extensions

Some web browser extensions can interfere with the way Chrome or your DNS resolver works, preventing pages from loading properly. It’s one of the reasons why you might get error DNS_PROBE_FINISHED_NXDOMAIN.

To fix this problem, you should disable the guilty Chrome extensions. It can mean anything that controls your IP and DNS settings, like proxy and VPN extensions for Chrome.

How to disable Chrome extensions:

1. Launch Google Chrome
2. Open the More menu from the top-right corner
3. Select More tools and click Extensions (or visit chrome://extensions)
4. Click the slider button to deactivate extensions
5. Restart Chrome and check for DNS errors

13. Disable your VPN or proxy

Since we’re discussing software applications capable of changing your IP and DNS configuration, such as VPN and proxy tools, it’s a good idea to turn them off at the system level.

If you have dedicated apps installed on Windows 10, macOS, Android, or iOS, you just have to switch them off. However, if you’re using the built-in device settings for VPN or proxy, here’s what you need to do.

How to disable VPN and proxy on Windows 10:

1. Right-click the Start button and go to Network Connections
2. Jump to VPN on the left side
3. Disconnect any active VPN connections
4. Switch to the Proxy area on the left
5. Turn off Automatically detect settings and Use setup script
6. At the bottom of the window, also disable Use a proxy server
7. Launch Chrome and check for DNS errors

How to disable VPN and proxy on macOS:

1. Open the Apple menu and select System Preferences
2. Go to Network > VPN
3. Click Disconnect if you have any active VPN connections
4. Select your Internet connection and click Advanced
5. Go to the Proxies area and disable all proxy settings
6. Click OK
7. Fire up Chrome and inspect results

How to disable VPN and proxy on Android:

1. On your Android device, open the Settings menu
2. Go to Network > VPN
3. Disconnect any VPN entries
4. Tap and hold your Internet connection to pick Modify network
5. Select Show advanced options
6. At Proxy, select None
7. Open the Chrome app and try to access a webpage

How to disable VPN and proxy on iOS:

1. Open the Settings area
2. Go to General > VPN
3. Make sure to deactivate any VPN connections
4. Select your Wi-Fi and access advanced settings
5. At HTTP Proxy, select Off
6. Launch the Chrome app and check for issues

14. Restore Chrome to default

Any number of customized browser settings can change the way Chrome connects to the Internet. Your safest bet is to restore the Chrome options to default.

How to reset Chrome on Windows and macOS:

1. Launch the Chrome app and open the More menu
2. Go to Settings > Advanced
3. At Reset and clean up, click Restore settings to their original defaults (or visit chrome://settings/reset)
4. Click Reset settings to confirm
5. Restart the browser and check for DNS errors

How to reset Chrome on Android:

1. Open the Settings menu of your Android device
2. Go to Apps
3. Locate and select Chrome
4. Tap Storage > Manage storage
5. Tap Clear all data and OK to confirm
6. Open the Chrome app and check for DNS issues

How to reset Chrome on iOS:

1. Open the Chrome app on your iPhone or iPad
2. Go to the Settings menu and tap Privacy
3. Select Clear Browsing Data
4. Choose all items from the list
5. Tap Clear Browsing Data to confirm
6. Restart the Chrome app and check for DNS errors

15. Reinstall Chrome

If restoring the Chrome settings to default won’t fix the DNS_PROBE_FINISHED_NXDOMAIN error on your device, you should reinstall the web browser.

How to reinstall Chrome on Windows 10:

1. Press Ctrl + Shift + Esc to launch Task Manager
2. In the Processes tab, select Chrome and click End task
3. Right-click the Start button to select Apps and Features
4. Select Google Chrome and click Uninstall
5. Proceed with the removal steps
6. Download Chrome from the official website
7. Install Chrome as usual, launch it, and check for DNS errors

How to reinstall Chrome on macOS:

1. Select the Google Chrome window
2. Open the Apple menu and click Force Quit
3. Using the Finder app, find Chrome and drag it to the Trash
4. If asked, enter your admin username and password to confirm
5. Select Empty Trash to eliminate Chrome from your Mac
6. Download Chrome from the official website
7. Set up the web browser and try to access webpages now

How to reinstall Chrome on Android:

1. Open Play Store
2. Locate Chrome and tap Uninstall
3. Reboot your Android
4. Using Play Store, find Chrome and tap Install

How to reinstall Chrome on iOS:

1. On your home screen, tap and hold Chrome
2. Select Remove App and then Delete App
3. Tap Delete to confirm
4. Using the App Store, locate Chrome and tap the cloud symbol to install it

16. Stick to the Chrome Stable channel

You can try many release channels of Chrome when using the application to navigate the Internet: Stable, Beta, Developer, and Canary. However, you should stick to the Stable channel if you don’t want unexpected surprises like error DNS_PROBE_FINISHED_NXDOMAIN.

Although the other release channels give you access to new and exciting features, they aren’t as reliable as the Stable channel. It’s the one officially available for download on the Google website.

On the other hand, you should know that it’s possible to also have the other versions of Chrome installed separately from the Stable version if you’re keen on testing the latest trends.

17. Downgrade Chrome

Older OS editions like Windows XP don’t officially support the latest Google Chrome update, so you should expect browsing issues and error codes like DNS_PROBE_FINISHED_NXDOMAIN when trying to go online.

In that cases, it’s safer to downgrade Chrome to an older version that still works with your obsolete operating system. Before doing so, however, it’s necessary to stop Chrome from automatically updating itself. Here are the complete steps for Windows.

How to disable Chrome auto-updates:

1. Press Win key + R, type services.msc, and press Enter to open Services
2. Find Google Update Service (gupdate) in the list of services
3. Double-click this entry to view its properties
4. Set Startup type to Disabled
5. Click Apply and return to the main window
6. Also locate and double-click Google Update Service (gupdatem) to access its properties
7. Set Startup type to Disabled
8. Click Apply and quit Services

How to uninstall Chrome:

1. Press Win key + R, type appwiz.cpl, and press Enter to access Programs and Features (Add/Remove Programs) in Control Panel
2. Find Google Chrome, right-click it, and select Uninstall
3. Proceed with the uninstall wizard steps

How to install old Chrome:

Older versions of Chrome are not available for download on the official website since Google can’t guarantee the security of your computer. But you can track down old Chrome on mirror websites like SlimJet.

Be careful when downloading files from third-party, unknown sources because Google can’t guarantee their safety. Make sure that your computer’s security solution is up to date.

18. Check for malware

If your device was recently infected with malware, it’s possible that the attack damaged essential files used by the DNS resolver of Google Chrome. As a result, you keep seeing the DNS_PROBE_FINISHED_NXDOMAIN error code on your screen.

However, you can turn to Chrome’s built-in malware detection tool for help (previously known as Chrome Cleanup Tool).

How to remove malware with Chrome:

1. Launch Google Chrome
2. Open the More menu and go to Settings
3. Scroll down to the bottom of the page and click Advanced
4. At Reset and clean up, click Clean up computer (or visit chrome://settings/cleanup)
5. At Find harmful software, click Find
6. Allow Chrome to find and remove any malware
7. Restart the web browser and check for DNS errors

If Chrome’s integrated security tool doesn’t solve anything, you can turn to Windows Defender unless you have a third-party anti-malware application installed on your Windows 10 PC.

How to remove malware with Windows Defender:

1. Press the Win key, search for Windows Security, and launch this app
2. Select Virus & threat protection
3. Click Scan options
4. Choose Quick scan and click Scan now
5. If the malware search doesn’t return any results, run another scan using Windows Defender Offline scan mode
6. Restart your PC
7. Fire up Chrome and check for errors

On macOS, iOS, and Android, you have to use a third-party security solution to find and remove malicious threats.

19. Run a ping test

When trying to access a particular website using Google Chrome, you should run a ping test to check the connection strength between your computer and the remote server. It helps you find out if the Internet connection is too slow or doesn’t get established at all.

On Windows and macOS, it’s not necessary to install third-party ping tools since you can use the console environments. However, there’s no way to avoid this on Android or iOS. We’re using the Google website as an example below.

How to use the ping command on Windows 10:

1. Press Win key + R, type cmd, and press Enter to launch Command Prompt
2. To ping Google, type ping google.com and hit Enter
3. Patiently wait while the ping test is carried out
4. At Ping statistics, take note of the % loss

How to use the ping command on macOS:

1. Go to Applications and select Utilities
2. Open the Terminal app
3. Type ping.google.com and hit Return
4. After the ping test completes, take note of the packet loss (at Server ping statistics)

The amount of packet loss tells you everything there is to know about the Internet connection to the server. 0% packet loss means that the connection is perfect, while 100% packet loss indicates that your computer can’t reach the remote server at all. Anything lower than 100% packet loss tells you the the Internet connection works but isn’t at full capacity.

20. Check your Hosts file

The Hosts file contains TCP/IP information about how your computer communicates with other websites. If you can’t access a specific webpage in Chrome and get the DNS_PROBE_FINISHED_NXDOMAIN error instead, you should check if the page is blocked in Hosts.

In case it is, you just have to delete its line. Here’s how to make it happen on Windows PC:

1. Open Windows Explorer (press Win key + E)
2. Go to the next destination:

   C:\Windows\System32\drivers\etc

3. Select and copy the hosts file to create a backup of the current configuration
4. Open the hosts file in a text editor with administrative rights (like Notepad)
5. Locate any lines of text that mention the website you’re attempting to visit in Chrome. For example, if you can’t go to Google, look for any lines containing google.com
6. Delete those lines and press Ctrl + S to save the new Hosts file
7. Exit the text editor and launch Google Chrome
8. Try to access that website now

21. Visit websites by IP address

An alternative way to visit a website is by entering its IP address instead of domain. It’s an easy workaround for resolving the DNS_PROBE_FINISHED_NXDOMAIN error in Chrome if it was caused by a faulty DNS resolver.

However, you first need to discover the IP address of the domain. The easiest way to do this on Windows is by turning to Command Prompt and using the ping command. On macOS, you can use the ping command in the Terminal app to achieve the same results.

In the example below, we’re trying to find out the IP address of Google: ping google.com. As you can tell from the screenshot, Google’s IP address is revealed in square brackets.

The only condition is for the ping command to return anything below 100% packet loss (at Ping statistics). Otherwise, your PC won’t be able to tell you the IP address of a domain that’s currently down or doesn’t exist.

Next, copy the IP address by selecting it in Command Prompt and pressing Enter. You can now launch Google Chrome to paste the IP address in the address bar and hit the Enter key.

23. Disable third-party antivirus tools

If you have a third-party anti-malware solution installed, it might have an incorrect default configuration that conflicts with Google Chrome, resulting in error DNS_PROBE_FINISHED_NXDOMAIN. It usually applies to free security programs, which are mostly unreliable.

But you should be able to resolve this problem by temporarily turning off your antivirus application to check if Google Chrome works. If you can’t disable it, then we suggest removing the application from Apps and Features on Windows 10, or by dragging it to the Trash on macOS.

24. Check for system updates

An obsolete operating system can harm all your installed applications, including Google Chrome. If you haven’t updated Windows 10, macOS, iOS, or Android for a long time, you shouldn’t postpone it any longer since it could be the reason why you receive error DNS_PROBE_FINISHED_NXDOMAIN.

How to update Windows 10:

1. Press the Win key, type Check for updates, and press Enter
2. Windows should start looking for updates automatically. If it doesn’t, click Check for updates
3. If there are any pending updates that don’t start downloading right away, click Download
4. Wait until your operating system updates itself. It might take a while
5. Restart your computer and try to use Chrome now

How to update macOS:

1. Open the Apple menu and select Software Update
2. Mac will begin installing any system updates it finds
3. When it’s done, restart the computer
4. Open the Chrome app and see if it works now

How to update Android:

1. Make sure that your Android device is charged
2. Go to Settings > System > Advanced
3. Tap System Update and wait
4. Reboot your Android and try to use Chrome now

How to update iOS:

1. Your iPhone or iPad should have a full battery
2. Visit Settings > General > Software Update
3. Tap Download and Install
4. If there isn’t enough free disk space, iOS will ask for permission to temporarily remove some apps to make room. Tap Continue since the apps will be added back later
5. Tap Install and authorize the update by using your passcode or fingerprint
6. Restart iOS
7. Start the Chrome app and check for DNS errors

25. Check the network drivers

Your network device might not be properly installed into your PC, especially if you’re using a new piece of hardware like a Wi-Fi adapter with plug-and-play features. But you can easily quickly reinstall the device to fix this issue.

How to reinstall the network device on Windows:

1. Click the Start button, search for Device Manager, and open this app
2. Extend the Network adapters group
3. Select your network interface, right-click it, and select Uninstall device
4. Open the Action menu and click Scan for hardware changes
5. Restart your PC. Windows will automatically reinstall the missing adapter
6. Launch Chrome and try to access a webpage now

It’s also possible that your network driver is outdated, causing web browsing errors and hampering your Internet navigation experience overall.

How to update the network drivers on Windows:

1. Return to Device Manager
2. Right-click your network adapter and select Update driver
3. Click Search automatically for updated driver software
4. If it doesn’t find anything, click Search for updated drivers on Windows Update. However, if you have already used Windows Update, then you can skip this step
5. Follow the on-screen instructions
6. Restart your PC and try to use Chrome now

Alternatively, you can manually download the latest network driver and install it on your PC. But, if you don’t want to risk getting an incompatible driver, you should turn to a driver update application. Besides, it can help you update all your drivers at once.

On macOS, just follow the steps in a previous solution we described to update the operating system.

If you have accidentally installed an incompatible network driver, then you should roll back to the previous version in order to avoid web browsing issues.

How to roll back the network driver on Windows:

1. Go to Device Manager
2. Right-click your network adapter and select Properties
3. Switch to the Driver tab
4. Click Roll Back Driver and follow the instructions. If the button’s greyed out, you can’t perform the rollback, so you might as well skip this step
5. Restart your PC and check for DNS errors in Chrome

26. Check IPv4 and IPv6 connectivity

It’s a good idea to check the IPv4 and IPv6 settings of your computer. Some users have reported that, although their ISP doesn’t support IPv6 connections, having IPv6 mode enabled on their PC has caused network connectivity issues. So you should turn off IPv6 to stay on the safe side.

How to check IPv4 and IPv6 on Windows 10:

1. Click the network icon in the system tray and select Network & Internet settings
2. Click Change adapter options
3. Select your Internet connection, right-click it, and go to Properties (you need elevation rights)
4. Remain in the Networking tab
5. Check the Internet Protocol Version 4 (TCP/IPv4) box
6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) box
7. Click OK and exit
8. Fire up Chrome and try to access a webpage now

27. More ways to improve your Internet connection

Here are some suggestions to help make your Internet connection faster and get rid of the DNS_PROBE_FINISHED_NXDOMAIN error in Google Chrome:

• Exit all applications with Internet access that you’re not currently using (except Chrome), such as torrenting clients, gaming platforms like Steam, and other web browsers like Mozilla Firefox or Microsoft Edge
• If your router has dual-band support, connect to the 5 Ghz Wi-Fi network
• Move your desktop, tablet, smartphone or tablet closer to the router to get a better signal
• Disconnect other devices from your Wi-Fi network
• On desktops and tablets, switch to wired mode
• On tablets and smartphones, toggle Wi-Fi and 4G mobile data mode

28. Use Google Translate

A nifty trick to access a website that’s blocking your connection due to your DNS resolver is to turn to Google Translate. The online service is capable of translating entire webpages. Since you’re using Google as a proxy to reach a specific domain, your IP won’t be blocked by that website anymore. Keep in mind that it only works if the website is not down.

Here’s an example:

1. Go to Google Translate
2. Type or paste the website you’re trying to access
3. Set the preferred language in the translated area
4. Click the button that opens a new tab
5. View and navigate the website in Google Translate

29. Use a premium VPN service

We previously mentioned that you should disable your VPN service to get rid of the DNS_PROBE_FINISHED_NXDOMAIN error. However, that only applies to free applications that are poorly built and offer only basic protection. Using a premium VPN service is different, and we can’t think of a finer example than NordVPN. We think it’s the best VPN that checks all the boxes.

NordVPN has a built-in DNS resolver that speeds up your Internet connection, prevents your DNS queries from getting hijacked, and helps you access blocked websites. It also has support for custom DNS servers if you prefer using something else. However, keep in mind that its DNS resolver comes into effect only after connecting to a VPN server.

Furthermore, NordVPN is capable of unblocking streaming services like Netflix. It supports all popular platforms, including Windows, macOS, Linux, Android, and iOS. Plus, it allows up to six simultaneous connections. You can even set it up on your router to share VPN access and DNS features with all devices connected to your Wi-Fi network.

Lastly, a premium subscription comes with support for a Smart DNS service, which you can use to watch Netflix on devices without native VPN support, such as PS4, PS5 or Xbox One. You can read all about this awesome service in our NordVPN review.

DNS_PROBE_FINISHED_NXDOMAIN can be fixed

To review, DNS_PROBE_FINISHED_NXDOMAIN is an error message that pops on Chrome and other Chromium-based web browsers like Microsoft Edge or Opera. It can happen on any platform, including Windows, macOS, Android, and iOS. The error prevents your browser from accessing webpages due to DNS issues, but you can fix it.

For example, try accessing other websites, using another web browser, or connecting to a different network. You should also restart your device, router and browser application, update your operating system and web browser, clear browser cache, reset your DNS settings, and restart the DNS Client service.

It’s also a good idea to change your DNS servers, run the Internet Connections troubleshooter, disable Chrome extensions, VPN and proxy tools, restore Chrome to its default configuration, reinstall the web browser, use the Chrome stable channel, or downgrade Chrome if you’re running an obsolete Windows version.

Furthermore, you should check your device for malware, run a ping test, review your Hosts file, visit websites by IP address instead of domain, disable any third-party antivirus utilities, check the network driver, IPv4 and IPv6 connectivity, take additional steps toward speeding up your Internet connection, use Google Translate as a proxy, and use a premium VPN service with proprietary DNS servers like NordVPN.

Did these solutions help repair error DNS_PROBE_FINISHED_NXDOMAIN on your device? Did we miss anything important? Leave us a comment in the section below and tell us more.